Guided responses, qualification, follow-ups, contact record creation and handover to a CRM or sales team.
Service 04
AI agents for your WhatsApp, Instagram and voice conversations
We create conversational agents that handle initial exchanges, qualify enquiries, respond according to your rules and hand sensitive cases over to a person.
What can it help with?
Reduce response times, structure qualification, avoid forgotten conversations and turn incoming messages into tracked actions.
Free auditDM management, answers to frequently asked questions, intent detection and guidance towards the right offers or forms.
Voice
Voice agents to collect key information, prepare appointments and filter irrelevant enquiries.
Typical deliverables
Conversation scripts, a knowledge base, escalation rules, CRM/automation connections, tests using real conversations and a tracking dashboard.
Conversation
Intent
The agent identifies the request: a simple question, qualification, objection, pricing enquiry, support, urgency or need for escalation.
Qualification
Useful data
It collects the necessary information without turning the conversation into an impersonal form: needs, context, budget, timing or contact details.
Action
Next step
Depending on the situation, it suggests an appointment, creates a record, notifies a person, starts a follow-up or feeds a workflow.
ChannelsWhatsApp, Instagram DMs and voice can be scoped separately or connected within a shared follow-up process.
ToneThe response style is aligned with your brand: direct, premium, educational, sales-oriented or support-focused.
EscalationThe boundaries are defined: when to respond, when to ask for clarification and when to hand over to a person.
MeasurementWe track volumes, reasons for contact, qualification rates, transferred conversations and recurring topics.
A useful conversational agent does not replace human relationships. It protects the team's attention and improves preparation for important exchanges.
Channels to scope before integration
Uses and messages are defined according to available access, channel rules and recipients' consent. Requests requiring a decision are passed to your team.
Qualification and responses depend on the account's capabilities and authorised interfaces. The scope is agreed before connecting conversations to sales tracking.
Voice
The voice scenario specifies the information to collect, response boundaries and conditions for transferring to a person. Telephone access and data processing are scoped for the project.
Let's discuss your project
Let's clarify your tools, constraints and the first process to improve.
Discuss your requirements